Frequently Asked Questions
For any queries:Email to: firstname.lastname@example.org
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online, please feel free to e-mail us at email@example.com
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable.
If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order. After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this order confirmation mailer for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere within India will arrive within 7-10 business days of the order date. Orders being shipped outside of the India generally arrive within 2-3 weeks of the order date.
Since it is custom designed for your fit, we cannot accept returns. However, we can alter/modify the design as per your requirement.
We don't currently have the facility to let you know when an item is due back in stock. As we like to offer you new and exciting products regularly, we don't tend to restock a lot of our items again. You could look for something similar? All you need to do is type a description or trend into the search box on our website. You can then narrow down the selection by using the options at the top of the page.
You can "Sign in" and access your account information under "Order History". You can find the status of your particular order. You can also track your order by clicking on "Track My Order" and typing in the tracking code or airway bill number. You will also receive e-mail updates from our support team. Always quote your order number.
You will be intimated by an E-Mail as soon as your order has been dispatched. The E-mail will contain the Airway Bill Number, date of dispatch, Expected date of delivery, contact information of the logistics partner, shipping and billing address. Always quote your order number.
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area. You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your shipment. Your tracking link will be able to provide up to date information on the status of your order.
We want to sort out any issues with incorrect items straight away. Please contact our Customer Support team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
- • Credit/Debit/Netbanking
- • Cash Deposit/NEFT/Cheque
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
Standard and Express delivery services are available for most of the countries that we ship to. Once you've entered your delivery address, you'll be able to see the available delivery services.*
- • Tracking is available on some Standard Delivery services and on all Express Delivery services. You'll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
- • Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
- • Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, follow the steps below:
- • Make sure you are using the same email address and password you registered with.
- • If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
- • If after this you still can’t sign in, contact our Customer Care Team giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.
If you’re having trouble with the website we’d suggest you try the following:
Firstly, you may need to delete your cookies. Please note that if you have items in your bag or in the Wish List' section that were added when you weren't logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact our Customer Care Team using the ‘send us an email’ link below and include:
- • As much detail as you can about the issue
- • Screen shots of any error messages you get
- • Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- • What you’ve done so far to try to resolve it
We aim to make shopping with MERAJ easy and simple, but we know that you may have some questions so we’ve developed our Help area. Hopefully, you’ll find the answers you’re looking for. However, if you need to contact us, we’re here from 11 am to 9 pm IST, 6 days a week. If you want to get in touch with us, please call us at +91 6360498760, +91 9845158179 or email us at : firstname.lastname@example.org
This process varies according to your order type and which stage the order is in. Cancellations will be considered only if the request is made within 24 hours of placing an order. We are unable to make changes or cancel your order once it has been shipped. However, you may return your product using returns option within 30 days of receipt.
MERAJ reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.